Trials and tribulations of a Moleskine notebook owner: A real feel good story

About 2 months ago, the spine of my Moleskine notebook started tearing. Not enough to bother me, just an irritant. Within a month, the tear crept its way almost halfway up the spine. Time for repair. A few thick pieces of scotch tape, and I am good to go. It’s ugly, but I am OK with the tape, since I have only used half of the notebook pages. Hopefully the tape will keep things together for another 3 months.

The tape lasted about a week. Rather disappointing. …then it hits me; Moleskine notebooks come with a warranty! Yes, a notebook that comes with a warranty. How cool is that?

Inside the back pocket of every Moleskine notebook is a small pamphlet that describes the history of Moleskine notebooks in several languages. On the bottom of this pamphlet it says:

Every notebook is handmade and it has been carefully checked for quality. If, despite our best efforts, we have overlooked a defect of any kind, please let us know. Send an e-mail to: info@modoemodo.com, and include a digital photo that shows the problem you found, the quality control number (that identifies the notebook in your hands) shown here, along with the model name and your mailing address. We will send you a new notebook.
Together, we can prevent mistakes in the future. Thank you.

I’m skeptical, but I try it. I get my digital camera, snap a picture and, e-mail it off.

Within a week, I get a response saying:
Dear Mr. Kwiatkowski,

I'm very sorry for the trouble. All the notebooks are hand made and so they are not perfect as the ones made by machine. We have a strict quality control but sometimes it's very hard to find the defects. We will send you immediately a new Moleskine notebook and please, accept our apologise.

Kindest regards,
Laura

Low and behold, one week later, I receive a brand new Moleskine notebook in my mailbox. Shipped direct from Italy at no charge to me whatsoever. Incredible! What a fantastic company! In this day and age, it’s refreshing to find a quality company that makes such a fine product that they will stand behind.

I am officially hooked on Moleskine notebooks.